Terms and Conditions: Susan Louise Bruce, trading as Beanstalk Ink

This website (Site) is operated by Susan Louise Bruce, trading as Beanstalk Ink, ABN 90 708 966 345 (weour or us). It is available at: www.susanjbruce.com and may be available through other addresses or channels.

General Terms and Conditions

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (available on our Site) (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  • anything that would constitute a breach of an individuals privacy (including uploading private or personal information without an individual’s consent) or any other legal rights
  • using our Site to defame, harass, threaten, menace or offend any person
  • interfering with any user using our Site
  • tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site
  • using our Site to send unsolicited email messages
  • facilitating or assisting a third party to do any of the above acts

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

No commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.

Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

  • copy or use, in whole or in part, any Content
  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party
  • breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

  • you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms)
  • neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  • they are complete, accurate, reliable, up-to-date and suitable for any particular purpose
  • access will be uninterrupted, error-free or free from viruses
  • our Site will be secure

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of the Commonwealth of Australia and the state of South Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Australia/South Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Editing and Writing Services

Specific details will be negotiated with each client depending on the project, but my general terms and conditions are as follows.

(“We”/ “us”/ “our” refers to Susan Louise Bruce trading as Beanstalk Ink, and “they” refers to the client.)

Agreed Work

Before work on any project is commenced, We will issue a quote and a written brief regarding the work to be conducted. Acceptance of the quote and the brief indicate that the client also agrees to these terms and conditions.

Refusal of Work

We will consider most types of writing and editing work. However, we retain the right to refuse any job if we feel we cannot allocate adequate time to it, or if we feel it falls outside of our areas of expertise. Please note that we will not accept any work that: is suspected of being plagiarised; is potentially libellous or illegal; contains graphic sexual or violent material; or that vilifies another person or group.

Correspondence with the Client

Official correspondence will be conducted with the client via email. It is the client’s responsibility to ensure that their email address is correct and to regularly check their emails. Communications (including completed work and invoices) will be deemed to have been received on the day they were sent. The client is also responsible for keeping backup copies of all material sent to Susan Louise Bruce/ Beanstalk Ink.


Fees are either charged according to a flat rate or negotiated separately for each job, depending on the scope and requirements of the project. Fifty per cent of the fees would usually be required prior to any work being commenced. The final payment would usually be due within 7 days of the client being notified of the work’s completion. On receipt of the final payment, the work will be delivered to the client. For larger jobs that can be broken down into discrete components, it may be possible to negotiate payment on the delivery of each component.

Changes and Cancellation

On receipt of the completed work, the client has 7 days in which to request any minor amendments, provided that these amendments fall within the initial scope of the agreed work. Such minor amendments will be made free of charge.

If the client requests any extra work or changes to the project once the work has commenced, such changes must be renegotiated with Susan Louise Bruce/ Beanstalk Ink. If We agree to take on the extra work, additional fees may be incurred by the client.

Fees are based on the nature of the project and an estimate of the time in which it will take to complete the work. If it becomes obvious that more work is required than initially expected, The Client will be contacted before any additional charges are made.

If The Client cancels the work before it is completed, they will still be required to pay for work completed up until that point. Any deposit will not be refunded.

If We have to cancel a project due to unforeseen circumstances, the client will be notified immediately. They will still be billed for any deliverables completed to that point but will be refunded for any work not completed, not including the deposit.

Copyright and Intellectual Property

If the project involves editing or proofreading work, Susan Louise Bruce/ Beanstalk Ink assumes that the client owns the copyright for that material and that it has not been plagiarised from another source. Copyright will remain with the client.

When editing or proofreading a work, dissertation or thesis to be submitted by the client for credit, Susan Louise Bruce/ Beanstalk Ink can only provide editorial assistance to the extent permitted by the accrediting institution. The client retains sole responsibility for the content of the work and for meeting institutional requirements for its submission.

Artificial Intelligence

From time to time, We may chose to use reputable, secure, web platforms to augment our editing and writing services. These may include, but are not limited to, Grammarly, ProWritingAid and Marlowe. The Client consents to the uploading of their work onto the secure servers of these and similar platforms, subject to the rules, guarantees, privacy policies and terms of service of these companies. The Client indemnifies Susan Louise Bruce/Beanstalk Ink against any and all losses that may occur due to the failure of these comapanies to meet their obligations outlined in their privacy policies and terms of service.


In some cases, Susan Louise Bruce /Beanstalk Ink may negotiate with the client to have an acknowledgement made in the final manuscript (e.g. where substantial editing has been conducted on a book). If We also take on a substantial writing role (e.g. writing a book based on the client’s notes or interviews), we may also negotiate co-authorship or other acknowledgement. However, The Client must not include Susan Louise Bruce/ Beanstalk Ink in the book’s acknowledgments without our prior consent.


Any liability is limited to the total fees paid by the client.


While every care is taken to ensure the quality of our work, we cannot guarantee that a manuscript will be completely free from error. We also cannot guarantee that as a result of our service, a manuscript will be published, gain a particular grade, or receive an award. The final responsibility for the document lies with The Client.

Susan Louise Bruce/ Beanstalk Ink’s work on particular manuscripts does not mean that we endorse the content of those manuscripts or the views expressed within them.

These terms and conditions may be changed for any reason without notice. It is the client’s responsibility to ensure that they have read the current terms and conditions as shown on this web site.

Freelance Writing and Ghostwriting

We may, on occasion, agree to freelance writing and ghostwriting projects. In these cases, a separate agreement will be negotiated with The Client in addition to these terms and conditions. If the new agreement differs from these terms and conditions in any way, the new agreement will apply.

Susan J Art Terms and Conditions 

This section applies specifically to the purchase via this site of animal portraits, other artwork on commission and related products. Please read these points carefully. By ordering commissioned art works, you, the client, agree to all the terms detailed in this document.

If you have any questions in relation to this policy, please don’t hesitate to contact us at art@susanjbruce.com

Paintings: The art works I produce are acrylic on canvas unless otherwise indicated.

Unless special arrangements are made with the artist, currently only flat canvas portraits are available for international delivery.

Photos: Portraits are painted from your reference photos. You must own the copyright of the photos used or hold a licence that permits the photo to be reproduced as art work without attribution.

Photos should be of good quality. The lighting and detail must be sufficient for the artist to enlarge the photo to see detail. Unfortunately, if the quality of the photo is poor, we may not be able to accept the commission. It will be too hard to paint an accurate likeness of your pet.

Examples of suitable and unsuitable photographs can be found via this link.

Photography service: If you do not have suitable reference photographs of your pet and you live in, or near, Adelaide, South Australia, I can provide a photography service to take these reference pictures. The cost will be $50/hr for up to one hour. If more time is needed, each subsequent hour will cost $35/hr. Travel costs will also apply. This will be negotiated and agreed to at the time of booking.

Pricing: Please check the Prices page before ordering. Prices for standard animal portraits are currently published on the Pricing page. Older prices will not apply once prices on the Prices page has been updated, unless a deposit has been paid.

Standard animal portraits include the head and shoulders of the animal with a plain background.

Non-standard paintings (e.g., a non-standard canvas size, multiple animals in the composition, additional detail in backgrounds, the inclusion in the painting of extra parts of the animal’s body or anything else that takes additional time) will incur an additional cost. We will quote you any extra amount for each specific job at the time of ordering.

Postage prices will also be calculated at the time of ordering. We recommend shipping insurance as part of this quote.

Payments can be made via the PayPal interface on our website or via direct debit by arrangement.

Currency Exchange: Prices are quoted in Australian Dollars. If you live outside Australia, then PayPal or your bank will exchange the currency at their current exchange rate. Please note that if you ask for a refund we cannot be held responsible if exchange rate fluctuations occur.

Deposit: When you order a commissioned art work you must pay a deposit of 50% of the total quoted price.

Cancellation: We provide a 7-day money back guarantee from the date the deposit is paid for a commissioned animal portrait. If you choose to cancel your order of the commissioned portrait within this time you will receive a full refund of your deposit. After this 7-day period your deposit is not able to be refunded and will be retained by the artist to cover administration costs, ordered materials, etc.

Time to Completion: When a deposit is received, your painting is logged on our commission schedule and we will give you estimated dates of commencement and completion. Each standard animal portrait takes about four weeks to finish (I work on more than one painting at the same time). While we will make every effort to meet this time frame, it should not be regarded as an absolute guarantee. We recommend ordering early if you want the portrait for a particular date – or if you want it at a busy time of year. E.g., September to December. Christmas is a popular time so order early and allow time for postage.

Payment terms: We will email you a good quality photograph of the portrait when it is finished. Once you have approved the portrait you will have to pay the outstanding balance before the painting will be mailed to you.

Payment must be made within 7 days of the portrait being approved.

In some cases, the artist may permit payment by instalments. If we agree to this, the full payment must be received within 6 weeks of the completion and approval of the portrait.

The portrait will be dispatched once all payments, including postage, are cleared.

Amendments: You are able to make suggestions for reasonable amendments to the portrait. These will be carried out at no extra charge as long as they don’t deviate from the original commission. If alterations differ from the original commission an additional cost may be incurred. Once the painting is approved no additional amendments can be made.

Guarantee: If you do not approve the finished product then you are not required to make any further payments. The sale will be cancelled, and the portrait will remain the property of the artist – to sell, exhibit, rework, as appropriate. Unfortunately, any monies paid will not be able to be refunded.

Import taxes and duties: You are responsible for any import taxes or duties that apply to the country or state where you live. The artist is not responsible for any additional charges that occur.

Shipping: Unless otherwise indicated, shipping is carried out via Australia Post Parcel service.

Damage during shipping: Every effort is made to pack the item securely, but accidents can happen while the painting is in transit. The artist bears no liability for any damage that happens to the painting during transit. Transport of the painting is at your own risk. This is why we strongly recommend shipping insurance for the painting. If an item is damaged during shipping, you must photograph the damage to both the painting and the packaging and contact us within 24 hours of receiving the painting.

Unless special arrangements are made with the artist, currently only flat canvas portraits are available for international delivery.

Copyright: Copyright on all artwork we produce remains with the artist and we and reserve the right to use images of our paintings and drawings on our website, other social media and on promotional material. We will not produce client’s artwork for sale, sell the image on merchandise, or allow anyone else to use it to earn profit from the image (see above General Website Terms of Use).

The finished artwork may be used by you for display and enjoyment. You cannot make profit from this work – eg make prints and copies of the work for sale – without the express written permission of the artist.

 Termination of the Agreement: The artist reserves the right to terminate the commission agreement for any reason, including, but not limited to, any form of harassment, abuse or unreasonable demands being made of the artist.

Health and Safety: The artist is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the artist shares no responsibility.

Gift Vouchers: Gift vouchers are non-refundable and are not able to be exchanged for cash. Vouchers apply to price lists current at the time of redemption.  Vouchers can be put towards a higher priced portrait commission, provided the difference is paid.

 Collection: If you live in the Adelaide region arrangements can be made to collect the art work. Please let us know if you wish to do this so delivery charges can be waived.

These terms and conditions are subject to change at any time.

For any questions and notices, please contact us at:

Susan Bruce ABN 90 708 966 345

Email: susan@susanjbruce.com

Last update: 3 DECEMBER, 2019


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